If you live in one of our communities, this is the right place to find relevant information or contact your landlord, AHC. Raise a question, complaint or compliment, or report a non-communal property issue — the routes below go straight to the team that can help. Our published policies, complaint-handling reports and performance data live on our governance page.
For anything tenancy-related: rent and service charges, a complaint or compliment, or a question about your home. We respond within our published complaint-handling timeframes.
FirstPort manages your community day-to-day: maintenance, repairs, communal services, and on-the-ground support. For routine repair requests in communal spaces and community queries, contact FirstPort directly or via your Community Manager.
0300 111 3000 — if a complaint isn't resolved by AHC.
We publish our complaints policy, annual reports to the Housing Ombudsman, our self-assessment against the Complaint Handling Code, and our Tenant Satisfaction Measures on our governance page.
View policies and reports