Governance

Regulated, accountable, and built on trust.


Affordable Housing Communities Limited (AHC) is a Registered Provider of Social Housing. As landlord to residents across the AHC communities, our regulatory standing, board oversight, and reporting obligations are the foundation of how we operate.

No. 4836
Registered Provider
Housing Ombudsman
Housing Ombudsman
Regulator of Social Housing
Regulator of Social Housing
Homes England
Homes England Partner
Our Standards

High standards in delivering affordable housing.

AHC is the landlord behind the homes we deliver, with formal regulatory obligations to the people who live in them.

The Board

Board oversight and accountability.


The AHC board carries responsibility for the organisation's strategic direction, regulatory compliance, financial health, and the standard of service residents receive.

Tony Spotswood
Tony Spotswood
Non-Executive Chair
More than two decades of NHS leadership. Led RBCH to outstanding CQC rating for leadership. Manages the board's relationship with the Regulator of Social Housing and Homes England.
David Hines
David Hines
Chief Executive Officer
Leads AHC as Chief Executive. Previously National Head of Residential Development at Savills Plc. Focus on delivering high-quality, spacious homes with affordable running costs.
Sahina Jada
Sahina Jada
Non-Executive Director
General Counsel providing legal oversight across the lifecycle of AHC projects. Significant experience on major development and regeneration schemes.
Jon Bridgland
Jon Bridgland
Non-Executive Director
Broad operational and governance experience from commercial and charitable organisations. Served on multiple boards as trustee.
Ian Metcalfe
Ian Metcalfe
Non-Executive Director
Finance Director with deep experience in housing, charities and the not-for-profit sector. Non-Executive Director for 20 years across NHS trusts.

As a landlord that is a Registered Provider of Social Housing, nothing matters more than the peace of mind and security of the people who call our homes their own.

Health and Safety

Safe, secure, and well-maintained homes.


We are committed to providing safe, secure, and well-maintained homes for our residents. We have robust arrangements in place to manage health and safety across all our properties, in line with regulatory expectations and legal requirements.

FirstPort oversees health and safety compliance ensuring we meet all relevant legislation and guidance. Our approach includes regular risk assessments, property inspections and compliance checks covering gas safety, electrical safety, fire safety and building safety.

We also monitor contractor performance to ensure all works carried out are to a high standard. We are committed to continuous improvement and to meeting the standards set by the Regulator of Social Housing to protect our residents and communities.

Grace Robinson
Grace Robinson
Health and Safety Lead
01202 531636
Policies and Performance Reporting

Trust and transparency mean everything to us.


We publish the information residents, regulators, and partners need to hold us to account.

ESG · 2025
ESG Report 2025
Our full assessment against all twelve themes of the Sustainability Reporting Standard for Social Housing, with impact data and resident case studies.
Open PDF
Newsletter · Sept 2026
Homeowner Newsletter September 2026
Our latest Homeowner Newsletter
Open PDF
Performance · 2025-26
Tenant Satisfaction Measures 2025-26
Published performance against the RSH's Tenant Satisfaction Measures.
Open PDF
Service · 2025-26
Service Improvement Pack 2025-26
How feedback and complaints have shaped service improvements.
Open PDF
Self-assessment · 2025-26
Complaint Handling Code Self-Assessment
Annual self-assessment against the Housing Ombudsman's Code.
Open PDF
Annual report · 2025-26
Annual Ombudsman Complaints Report
Complaints performance submitted to the Housing Ombudsman.
Open PDF
Policy · Oct 2026
Complaints Policy
How concerns are received, recorded, and resolved.
Open PDF
Policy · May 2026
Compensation Policy
When AHCL will offer compensation, how amounts are determined, and how payments are made.
Open PDF
Notice · May 2026
Privacy Notice
How AHCL collects, uses, shares and retains residents' personal information under UK GDPR.
Open PDF
Policy · May 2026
Unacceptable Resident Behaviour Policy
How AHCL responds to unacceptable behaviour fairly, proportionately and in line with the Complaint Handling Code.
Open PDF
Policy · Oct 2026
STAIRs Policy
How AHCL meets the Social Tenant Access to Information Requirements, including what we publish and how to request information.
Open PDF
Accounts · 2025-26
Annual Report and Financial Statements
AHCL's signed annual report and accounts for the year ended 31 January 2026.
Open PDF
Value for money · 2025-26
Value for Money Statement 2025-26
How AHCL has delivered value for money, published under the RSH Value for Money Standard.
Open PDF
Transparency · 2025-26
Directors' Remuneration and Management Costs
What we pay our directors and what it costs to manage your homes, per home.
Open PDF
Compliance · Apr 2026
Annual Compliance Report
The Board's assurance of compliance with the regulatory standards, the NHF Code of Governance and the Complaint Handling Code.
Open PDF
Compliance · Oct 2026
Annual Compliance Report: Actions Update
Progress on the actions identified in the Annual Compliance Report since its approval by the Board.
Open PDF
Governance · 2015
Certificate of Incorporation and Articles of Association
AHCL's incorporation documents filed at Companies House, including the company's adoption of model Articles of Association.
Open PDF
Contacting Your Landlord

Contacting your landlord.


AHC is the registered landlord for residents across our communities. If you need to reach us about a tenancy, a complaint, or a question about your home, the contact routes below come straight to the landlord team.